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A paper card, a general tool, or Counter Club

Most shops start with paper. Some move to a general marketing or texting tool. Here is what each one does with the things that matter at a counter, honestly, by capability.

CapabilityA paper cardA general toolCounter Club
Where the card livesIn the customer's wallet, until it is lostIn an app the customer has to install and rememberOn the customer's mobile number; nothing to install
JoiningHand over a cardCreate an account with a passwordScan, type a mobile, confirm a six-digit code
StampingInk stamp, lined up by handVaries; often a code or a scan per saleOne press on the member's row from any device
Knowing who your regulars areYou do not, beyond memoryUsually, with a report to set upA members list, newest first, with stamps and rewards
The rewardWhatever is written on the cardPoints and tiers you configureOne reward in your words; a code appears when the card fills
Telling the club somethingA chalkboard or a social postEmail and texts to lists you uploadOne message to members who joined and have not opted out
Who can be messagedNobody by textAnyone on a list you upload, at your riskOnly people who joined with a confirmed mobile
The way outNot applicableDepends how it is set upA personal link in every message and STOP replies, built in
Cost to startA box of cards and a stampUsually a monthly fee from day oneFree for 50 members; $24 or $69 a month after
Time to set upAn afternoon at the printerAn afternoon or twoTwo fields and a printed QR
Fit for a shop counterGood, until the card is lostBuilt for many kinds of businessBuilt for a shop with regulars and a till

Paper is fine until the card is lost, and it tells you nothing about who comes back. A general tool can do more than Counter Club, and that is the point: it also asks more of you and of your customers, and it lets you text a list nobody joined. Counter Club does one thing, a stamp card and a message to the people who asked for it, and refuses to do the things that get shops into trouble.

If you want points per dollar, tiers, scheduling or segments, a general tool is the right choice and we will say so. If you want the paper card without the paper, start free.

Put the QR by the till this week

Setting the card takes two minutes. The first fifty members are free, paid for by a marketing consent instead of a card, and the card runs in full from day one.

Start freeSee pricing

Free costs no money: you agree to receive marketing from Not a Chain and its partners by email and phone, and can unsubscribe any time. What that means