Help centre
Help with Counter Club
Short answers to the questions that come up at the counter and in the dashboard. If yours is not here, email hello@notachain.com.au.
Getting started
Sign up, set the card, print the QR, take the first stamp.
The stamp card
Targets, rewards, changing the card, what a stamp is.
Members and joining
How customers join, the Members page, stamping, reward codes.
Campaigns
Email and text campaigns, your sending number, allowances.
Billing and plans
Prices, moving plans, cards, invoices, cancelling.
Account and sign-in
Passwords, sign-in links, email confirmation.
Consent and privacy
Opt-outs, the Free plan consent, member data, removals.
Still stuck?
Write to hello@notachain.com.au and a person from the Not a Chain team replies within one business day, Melbourne time.